FAQs
Frequent questions
Do you have any questions? Don’t worry, you’ll find all the answers to your questions below.
How far is Hotel Andes Plaza from the airport?
We are located 18 km away, and local transport may take about 30 minutes without factoring in traffic. The hotel address is Barrio El Chico Norte Av Carrera 15 number 100-11.
What are the check-in and check-out times for Hotel Andes Plaza?
Check-in is at 3:00 pm and check-out is at 12:00 pm.
What is the additional cost for requesting an early check-in or late check-out service?
The early check-in and late check-out service is subject to the hotel’s availability. If you have not yet arrived at the hotel, please inquire one day in advance through the following WhatsApp numbers: +57 310 6207317 – 3145966933, or through our Experiencias Plaza line 900 if you are already at the hotel.
Does the Hotel Andes Plaza have Wi-Fi throughout its facilities?
Wi-Fi is provided free of charge in all areas of the hotel. If you encounter any issues with this service during your stay, don’t hesitate to call the 900 Experiencias Plaza line from your room.
Are pets allowed at the hotel?
At this time, we do not accommodate pets, but we hope to soon prepare a floor for these little tourists and their owners.
Is smoking allowed inside the hotel facilities?
Hotel Andes Plaza is a family-friendly hotel that, in compliance with Law 1335 of 2009, PROHIBITS the consumption of tobacco or its derivatives. Failure to comply with national legislation could result in penalties for you or your companions.
How far is Hotel Andes Plaza from the Corferias fairgrounds?
We are located 12 km away, and local transport may take about 30 minutes without considering traffic.
How far is Hotel Andes Plaza from Monserrate and the Historic Center (Candelaria)?
We are located 16 km away, and local transport may take about 35 minutes without taking traffic into account.
Does the hotel have a parking area for its guests and visitors?
The hotel has a parking area with 25 spaces available for guests and visitors.
Does Hotel Andes Plaza have a laundry service? How can I request it?
Yes, we offer a laundry service, which can be requested by dialing the 900 Experiencias Plaza line from your room.
How can I book or confirm a booking at Hotel Andes Plaza?
The hotel, keeping your needs in mind, offers the following ways to contact our advisors:
- Hotel direct line: (57-1) 3145966933 310 6207317
- Via the hotel email: andesplaza@hotelandesplaza.com.co
- Through the following WhatsApp numbers: +57 314 5966933 - +57 310 6207317
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Hotel website www.hotelHYPERLINK
"http://www.hotelandesplaza.co/"andesplazaHYPERLINK
"http://www.hotelandesplaza.co/".co - Or the chat located at the bottom corner of the screen on our website.
How can I request one of the following services: birthday decoration, romantic decoration, or romantic dinner at Le Place restaurant?
If you are interested in any of the services mentioned above, do not hesitate to call our 900 Experiencias Plaza line from your room. If you are not yet at our facilities, you can contact us at (+57-1) 3148180 or via WhatsApp at +57 3145966933 – 310 6207317, and our advisors will take care of your request.
Does Hotel Andes Plaza have event halls?
Yes, we have venues for corporate, social, and business events, and we offer full advisory services to make your event a success. Contact our executives via mobile or WhatsApp at +57 3102715281 – 3145966933.
How many types of rooms does Hotel Andes Plaza have?
We have 5 types of rooms: Suite, Junior Suite, Executive, Superior, and Standard.
If during my stay at the hotel there is damage or an inconvenience in the room, who can I contact to resolve it?
You can contact the Customer Service area by dialing the 900 Experiencias Plaza line to send support requests.
What are the meal times at Hotel Andes Plaza?
The schedules are as follows:
- Breakfast Buffet: 6:30 am to 10:00 am
What are the meal times at Le Place restaurant?
The schedules are as follows:
- Schedule: 6:30 am to 10:00 pm
How can I request room service?
By contacting extension 1527 or our 900 Experiencias Plaza line.
