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How far is the hotel Andes Plaza from the airport?

The Andes Plaza Hotel is located 18 km away from the airport. The local transportation can take about 30 minutes (longer when there is heavy traffic). The hotel address is Chico Norte Av Cra 15 #100-11.

What time is the check-in and check-out at the Andes Plaza Hotel?

Check-in is at 3:00 pm and check-out at 12:00 noon.

What is the additional cost for an early check-in or a late check-out?

The early check-in and the late check-out service are subject to availability. If you have not yet arrived at the hotel facilities, please check one day in advance through our WhatsApp number + 57 310 6207317 - 3145966933. Use our line 900 "Plaza Experiences" if you are already at the hotel.

Does the Andes Plaza hotel have Wi-Fi within its facilities?

Wi-Fi is provided free of charge in all areas of the hotel. If you have any problems with this service during your stay, do not hesitate to dial 900 "Plaza Experiences" from your room.

Does the hotel allow pets?

At the moment, we do not accept any pets, but we hope that a floor can be soon adapted for these small travellers and their owners.

Is smoking allowed in the hotel?

The Andes Plaza is a family hotel that, in compliance with Law 1335 of 2009, PROHIBITS the consumption of tobacco or its derivatives on its premises. Failure to comply with national legislation could lead to penalties for you and/ or your companions.

How far is the Andes Plaza Hotel from CORFERIAS (Convention center)?

CORFERIAS is located 12 km away from the hotel. The local transportation can take about 30 minutes (longer when there is heavy traffic).

How far is the Andes Plaza Hotel from Monserrate and Historic center (Candelaria)?

Monserrate and the historic center are located 16 km away from the hotel. The local transportation can take about 35 minutes (longer when heavy traffic).

Does the hotel have a parking area for its guests?

The hotel has a parking lot with 25 spots reserved for guests and visitors.

Does The Andes Plaza Hotel have a laundry service? How can I request it?

There is a laundry service available in the hotel. To use it dial the "Plaza Experiences" line 900 from your room.

How can I make or confirm an accommodation reservation at the Andes Plaza Hotel?

The hotel has the following contact details:

• Hotel direct line (57-1) 3145966933 310 6207317
• Through the hotel email: andesplaza@hotelandesplaza.com.co
• Through the following Whatsapp number + 573145966933 - +57310 6207317
• Hotel website: www.hotelHYPERLINK "http://www.hotelandesplaza.co/"andesplazaHYPERLINK" http://www.hotelandesplaza.co/".co
• Or Chat located in the lower corner of the screen on our website

How can I request the following services: Birthday Decoration, Honeymoon Decoration or Romantic Dinner?

Dial our line 900 "Plaza Experiences" from your room. If you are not yet in the hotel, you can call (+57- 1) 3148180 or send a message on WhatsApp +57 314 596 6933- 310 620 7317 and our staff will take care of your request.

Does the Andes Plaza hotel have meeting halls for events?

Yes, we have rooms for corporate, social, business events and we offer complete advice to make your event a success. Contact our executives phone WhatsApp +57 310 271 5281- 314 596 6933.

What are the types of rooms available in the Andes Plaza hotel?

The Cartagena Plaza hotel has 5 types of rooms: Standard, Superior, Executive Room, Jr Suite, and Suite.

If there is damage or inconvenience in the room during my stay at the hotel, who should I contact?

You can contact our Customer Service by dialing line 900 "Plaza Experiences" and the necessary support will be offered.

What are the meal times at the Andes Plaza hotel?

The meal time is as follows:

• Buffet Breakfast: 6:30 am to 10:00 am

What are the meal times at Le Place Restaurant?

The meal time is as follows:

•Breakfast: 06:30 am – 10:00 am

Who should I contact to change the meal plan or to buy some additional food service?

Please contact our staff by dialing the line 900 "Plaza Experiences" from your room or dialing the ext. 1527
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